May 6, 2013 by smallarmyjeff
For context: This post was initially delivered via email.
You are not the only person receiving this email. If you don’t respond, I can continue my day without a hitch. And, if you misinterpret anything here, it will not result in any missed deadlines or bad work. Otherwise, I probably would have called you (or, you’d be hearing from me shortly after receiving this). But, if you have a moment, I still encourage you read further.
For many, email has somehow become the be-all, end-all communications tool. But sometimes, it’s best to just call the person. So, if you or someone you know is email impaired, here are a few tips on when it may be wise to pick up the phone.
1. If you need an immediate response, pick up the phone
Email is not typically viewed as an “urgent” communication (even when you do send with that annoying “urgent” flag). If you need to hear back immediately, don’t just send an email, call.
2. If you expect to have questions, pick up the phone
Email can be great for providing information to others, but not too much information. If you expect that your content will be received with confusion or questions, it’s typically best to just have a real conversation. You can then summarize the conversation with an email for reference.
3. If you need confirmation, pick up the phone
With email, you cannot assume that your email was actually read or received. Spam filters, email access and general volume of emails can prevent recipients from ever seeing your message. So, if the message is important, and you need to be 100% sure the recipient gets it, you know what to do.
4. If you haven’t spoken in a while, pick up the phone
As great as email can be, nothing can replace a real conversation. Even if email is an option, every once in a while just pick up the phone and call. In a time where people talk with their fingers, it’s nice to hear a voice.
5. If you have a lot to say, pick up the phone
If you can’t say it in a paragraph or two, perhaps you should call. No one wants to read a long, drawn out email. Which is why I’ll stop here.
Feel free to reply or post a comment on my blog. Or, just pick up the phone and call me.
Have a great day.